Refund Policy

Waters Edge Mercantile – Refund & Return Policy

Last Updated: 11/21/2025

Thank you for shopping with Waters Edge Mercantile. We want you to be completely satisfied with your purchase. Because many of our products are dropshipped from trusted third-party suppliers, some return procedures and eligibility requirements may differ by item. This policy explains how refunds, returns, and exchanges are handled for all orders placed through our store.

1. General Return Eligibility

To qualify for a return or refund, the following conditions must be met:

The request is made within 30 days of delivery.

The item is unused, in its original condition, and in its original packaging (unless defective or damaged on arrival).

The product is eligible under the specific supplier’s return rules.

We reserve the right to deny returns that do not meet these requirements.

2. Dropshipped Item Considerations

Because many of our products ship directly from third-party suppliers:

Items may need to be returned to the supplier’s warehouse, not to Waters Edge Mercantile.

Return shipping instructions vary by supplier and will be provided after your request is approved.

Some suppliers may charge restocking fees.

Certain items may be non-returnable, depending on supplier policies.

We will always communicate the appropriate return address and instructions once your claim is reviewed.

3. Non-Returnable Items

The following items are typically not eligible for return unless defective:

Personalized or custom-made items

Clearance or final sale products

Perishable or consumable goods

Used items or items not in original condition

Items marked as “non-returnable” on the product page

Certain pet supplies for hygienic reasons

Items restricted by specific supplier policies

If you’re unsure about an item’s eligibility, please contact us before purchasing.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will replace the item or issue a full refund at no cost to you.

Please notify us within 7 days of delivery and include:

Order number

Detailed description of the issue

Clear photos or videos of the damage/defect

Photos of packaging (when applicable)

This information helps us file claims with suppliers or carriers.

5. Return Shipping Costs

If the return is due to our error (wrong item, damaged, defective), we cover all return shipping costs.

If the return is due to buyer’s remorse (e.g., changed mind, incorrect purchase), the customer is responsible for return shipping fees unless otherwise stated by the supplier.

Shipping charges paid at checkout are non-refundable.

6. Refunds

Once your returned item is received and inspected by either us or the supplier:

Approved refunds will be issued to the original payment method.

Refunds typically appear within 5–10 business days, depending on your financial institution.

If the item is returned in unacceptable condition, we may deny the refund or issue a partial refund.

7. Order Cancellations

You may request an order cancellation within 12 hours of purchase if the order has not yet been processed or shipped.

Once a dropship supplier has begun fulfillment, the order cannot be canceled.

If an order has already shipped, it may only be refunded through the standard return process.

8. Lost or Stolen Packages

Waters Edge Mercantile is not responsible for:

Packages marked as delivered but not received

Incorrect addresses provided by the customer

We will assist with filing carrier claims, but final resolution depends on carrier policies.

9. Exchanges

Exchanges are accepted for most items but depend on supplier availability.
In some cases, suppliers require a return + new order process instead of a traditional exchange.

We will advise the appropriate path when you contact us.

10. How to Start a Return or Refund Request

To request a return, refund, or exchange, please contact us at:

Email: jamie@watersedgemercantile.com
Subject Line: Return Request – Order #[Your Order Number]

Include:

Full name

Order number

Item(s) you wish to return

Reason for return

Photos (if applicable)

We will respond within 1–2 business days with next steps.

11. Policy Updates

Waters Edge Mercantile reserves the right to update or modify this Refund & Return Policy at any time. Changes take effect immediately upon posting.